Privacy Policy


1 Personal data

Here at Desirée Köster Couture Ltd. we respect our clients’ confidentiality and protecting their data. We take your privacy very seriously and are committed to protecting your privacy and security.
The term 'personal data' applies to all personal information. We hold a minimal amount of personal information that identifies you. Such information being your name, telephone number and email address but may possibly include other information that you have provided to us such as measurements for example.


We will only use your personal information to administer your account and to provide the service and product you have requested from us. However, from time to time, we would like to give you the latest updates about some products and services that may be of interest to you including promotions, news, events and general company information regarding both Desirée Köster Couture ltd. and Culture & Couture.

If you have any questions about the way in which your information is being collected or used which are not answered by this privacy statement, please contact us at

Data protection

We agree to at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. 

2 Consent

We may on occasion notify you by email about changes to our terms and conditions, or other important changes to our website or our service.

This privacy statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.

By ordering a made to measure garment, using our alteration service and visiting you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.

3 Identity of the party responsible for processing personal data

Desiree Koster Couture responsible for collecting and processing personal data from the Website.

4 Recipient(s) of personal data

Desiree Koster Couture Limited is the sole recipient of personal data collected from the Website. When you place an order with us we collect certain information, which is required to allow us to process your transaction. This includes your personal details, order details and details of your address. We will use this information to process your transaction and dispatch your order. In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers like a delivery or a cab company. Your email and/or contact telephone number will be passed on to our courier company who may contact you by phone or message in order to update you on the delivery date or time of your order.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details to check against the IMRG security alert or any other fraud prevention scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect or need to be updated please contact us. We will not pass your information to any third parties outside of Desiree Koster Couture Limited, except where required to do so as a part of the sale, disposal or transfer of our business.

5 Internet user rights

As a Desiree Koster Couture customer, you will receive information about new collections, special offers, sale promotions and VIP shopping event invitations. We will only ever send you marketing messages that we feel would be of interest to you. If you decide that you no longer want to receive our emails you can inform us at any time.

Each Internet user  and client may exercise his or her right to access, rectify, supplement, update, lock, cancel and delete the personal data regarding the Internet user in question and, for legitimate reasons, to oppose its processing. To exercise the above rights, the Internet user may contact Desiree Koster Couture Ltd. by email at the following address:

6 Cookies

Desiree Koster Couture Ltd. may create a "cookie" (alphanumeric identifier) in the hard drive of the Internet user's computer solely with the aim of recognizing the said user when he or she subsequently views the Website. 

The term of conservation of information concerning browsing by the Internet user, as provided by the "cookie" on the Website, shall not exceed one year. The Internet user is reminded that he or she may prevent cookies from being created on his or her hard drive by configuring their Internet browsing software accordingly (Internet Explorer, Mozilla Firefox, Opera, Safari, etc.). To this end, the Internet user is referred accordingly to the user guide of their Internet browsing software ("Help" section of the browser's toolbar) or may obtain any such information from the publisher of the said software. 


 Desirée Köster Couture Ltd. are registered with the ICO under registration reference number ZA351911