Terms & Conditions

  

TERMS & CONDITIONS

Please read through the following Terms and Conditions carefully before placing your order. By placing your order, you are agreeing to the Terms and Conditions set out below. We may revise these Terms and Conditions at any time by updating this posting, and we reserve the right to do so. You should check this website from time to time to review the then current Terms and Conditions, because they are binding upon you.


We would also like to mention that any personal information provided by you is confidential and will not be passed on to any other companies or organizations.


We do not accept any liability for damage caused to software or computer hardware that may be caused from downloading any information or images from this site.


Before placing your order, if you have any queries relating to the Terms and Conditions or should you have any queries about ordering online or in person at our studio, please do not hesitate to contact us at couture.by.desiree@gmail.com your statutory rights shall remain unaffected by these Terms and Conditions, and except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable.


We try to make sure that all information on the website and at the studio, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the website.


You should bear in mind that buying clothing over the Internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

a) The colours which are shown for the goods on the website will depend on many factors including your display settings;

b) All sizes and measurements are approximate;

c) All goods are subject to availability - we may not be able to supply your order;

d) Any delivery estimates given on the website or by email are estimates only.


Purchasing goods

Your order only constitutes an offer to purchase goods from us and does not form a binding contract until accepted by us if you order on line. 


When you order in person at our studio, your first payment will be your confirmation that you accept our terms and conditions. On receipt of your order, we will email you a confirmation of the order to the contact details provided by you with an invoice.

This order confirmation will contain your order/invoice number, details of the goods ordered and the full price. 

A non-refundable 50% deposit is due upon ordering a made to measure garment. This will be taken as your agreement for us to start the work and the order cannot be cancelled beyond that point. The remaining balance is due upon completion of your garment and before the last fitting.

The garment remains the property of Desirée Köster Couture Ltd. until the full amount has been paid.


When using our alteration service, you will have a fitting at which all the alteration charges are explained to you, all payments are requested before we start the alterations.

Your payment will be confirmation on agreement for the alterations to start.

Alterations to the dress will start as soon as the payment has gone through and cannot be cancelled beyond that point.


Payment

We receive payment for all goods by BACS transfer. We will provide you with all details required when we confirm that we can make the made to measure garment or make to order your UK size garment. All prices quoted on this website and in the studio are accurate at the time of publication, are quoted in pounds sterling (£) and where appropriate and applicable are inclusive of United Kingdom sales tax (VAT) at the current rate, which is 20.0%. 

If your order is being dispatched to a destination outside the European Union (EU) then your sales tax included in the selling price quoted on this website will be zero. If your order is being dispatched to a member state of the EU then the selling price will include VAT at the current rate. Any customs, local sales tax or import duties levied once your order reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. 


All prices quoted are exclusive of postage and packaging, which will be added to the final price. 


Cancellations

Customer satisfaction is always our top priority and as such we handle each query on an individual basis to the best of our ability. If you notice that you accidentally made a mistake while placing your order and wish to cancel your order, please do not hesitate to contact us at immediately at couture.by.desiree@gmail.com


Please note

A non-refundable 50% deposit is due upon ordering a made to measure garment. This will be taken as your agreement for us to start the work and the order cannot be cancelled beyond that point.

The remaining balance is due upon completion of your garment and before the last fitting.

The garment remains the property of Desirée Köster Couture Ltd. until the full amount has been paid.


When using our alteration service, you will have a fitting at which all the alteration charges are explained to you, all payments are requested before we start the alterations.

Your payment will be confirmation on agreement for the alterations to start.

Alterations to the dress will start as soon as the payment has gone through and cannot be cancelled beyond that point.


Copyright and trademark

The contents of the pages of this website (including all designs, drawings, photographs, paintings, graphics representations, videos, logo’s, written text and any other materials) are the copyright trademark or registered trademark of Desiree Koster Couture Limited or our content or technology providers or their respective owners.

All rights reserved. You may not copy, download, store, modify, distribute, broadcast, show or play in public, reproduce or incorporate into any other work part or all of the material available on this website in any form without the prior written permission of Desiree Koster Couture Limited.


Law and territory

These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English courts. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under English law.

Whilst Desiree Koster Couture Ltd. are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the United Kingdom complies with any applicable laws or regulations outside of the United Kingdom. Accordingly, any products or promotions not permitted under your local law are not offered to you.